TO THE POINT -
By Deidre Harvey -
There are three ways to tackle a problem. You can just ignore it and hope it goes away without becoming a bigger problem, act on the first idea that comes to mind, or use a systematic approach to finding the best solution based on sound principles. Have you ever regretted taking a decision without considering all the options and their implications?
To solve a problem effectively, you first need to establish exactly what the problem is. Once you are sure that you completely understand the situation, you can start looking at the possible solutions. These solutions have to be considered in light of the organisational objectives and the long-term outcomes. Decision on what solutions to choose are then implemented, monitored, evaluated and corrected if necessary.
Because we all have different learning and management styles, it makes sense to solve problems as a group to maximise input whenever possible. Beware of anybody who tries to convince you there is one “right” or “best” way to solve problems. Human problem-solving is an educated trial and error method. There is no system that works every time. Many solutions are possible, and some are better than others.
"In any moment of decision the best thing you can do is the right thing, the next best thing is the wrong thing, and the worst thing you can do is nothing." (Attributed to Theodore Roosevelt)
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